退款政策
At All Goods Digital S.A.S., we are committed to providing high-quality digital products, consulting services, and exceptional customer support. Please read this Refund Policy carefully before making a purchase.
1. Digital Products
Because digital products are delivered electronically and become immediately accessible after purchase, all sales of digital products are generally final and non-refundable.
However, we may issue a refund in the following circumstances:
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You were charged more than once for the same order.
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You did not receive access to your purchased product due to a technical issue that we are unable to resolve.
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The product you received is materially different from the description published on our website.
Refund requests for digital products must be submitted within 7 days of the purchase date.
2. Consulting Services
Refund requests for consulting, mentoring, coaching, or advisory services may be considered if:
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The cancellation request is made at least 24 hours before the scheduled session.
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All Goods Digital S.A.S. is unable to provide the agreed service.
Missed appointments or cancellations made with less than 24 hours' notice are generally not eligible for a refund, although rescheduling may be offered at our discretion.
3. Physical Products
If we offer physical products in the future, customers may request a refund or replacement if:
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The product arrives damaged.
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The incorrect product is delivered.
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The product has a manufacturing defect.
Requests must be submitted within 7 days of delivery and may require photographs or other supporting documentation.
Returned products must be unused and in their original condition unless the item was received damaged or defective.
Shipping costs are generally non-refundable unless the return is due to our error.
4. How to Request a Refund
To request a refund, please contact us at:
Email: support@allgoodsdigital.shop
Please include:
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Your full name
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Order number
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Date of purchase
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A description of the issue
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Any supporting documentation, if applicable
We will review your request and respond within 5 business days.
5. Approved Refunds
If your refund is approved, it will be processed using the original payment method.
Processing times may vary depending on your payment provider or financial institution.
6. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
All Goods Digital S.A.S.